Whatever your system is missing – we'll take care of it quickly.

Thanks to our two German factories – elevators in Neuhausen and escalators in Hamburg – as well as our international expertise network ITS, high-quality replacement parts are available to you without delay.

With our workflow management system SerKom 2, technicians on site can order the materials and components they need with the click of a mouse. Orders are processed via an electronic catalogue on a mobile device.

SerKom 2 at a glance

  • Faster processing of orders and feedback
  • Higher availability thanks to prompt troubleshooting and repairs
  • Integrated diagnosis functionality for numerous controller brands
  • Electronic replacement parts catalogue for all makes
  • Comprehensive data and information management
  • Paperless workflow is environmentally friendly